Privacy Policy

Browse the internet securely and privately with SafeSurf.pro, #1 anonymous private VPN service.

1. Commitment to Privacy:

SafeSurf Pro VPN is dedicated to ensuring the highest standards of data protection and user privacy.
We do not monitor, record, log, or store any traffic data such as browsing history, traffic destination, data content, and search preferences.
We do not store connection logs; no logs are kept that are tied to your IP address, connection timestamp, or session duration.
Payment information is handled by third-party processors and is not linked to any online activities conducted through the VPN.

2. Policy Scope:

This privacy policy applies to all users of SafeSurf Pro VPN and the company’s website.
It does not cover third-party websites, products, or services linked to or from SafeSurf Pro VPN.
By using our website or services, you accept the practices described in this policy. If you disagree, please do not use our website or services.

3. Data Collection:

Personal Data: Includes information such as your name, address, email, username, and payment details collected during account registration and support interactions.
Non-personal Data: Includes anonymous information such as browser type, device properties, OS version, preferred language, date/time of visit, and screen resolution. This data helps us improve our services.

4. Data Collection Methods:

We collect personal data through registration forms and customer support interactions.
We use cookies, beacons, and scripts to collect non-personal data automatically.
Third-party analytics tools like Google Analytics, Mouseflow, and AppsFlyer help us understand and improve user experience.

5. Use of Data:

Personal Data is used for service improvement, account management, contract performance, fraud detection, and communications.
Non-personal Data is used for internal monitoring and analytics to enhance service quality.

6. Data Sharing:

Personal Data is shared only with trusted vendors to process transactions and provide customer support.
We do not sell, rent, or trade Personal Data with third parties.
Personal Data may be shared with group companies under the same protection standards.
Disclosure of Personal Data may occur as required by law or to enforce Terms of Service.

7. Data Security:

SafeSurf Pro VPN adheres to industry standards to protect Personal Data.
Data processing centers undergo compliance processes.
Users are advised to report any security concerns immediately to support@safesurf.pro.

8. User Rights:

Users have rights including access, rectification, erasure, restriction of processing, objection to processing, data portability, complaint to a supervisory authority, and withdrawal of consent.
To exercise these rights, users can contact SafeSurf Pro VPN support at support@safesurf.pro.

9. Service Performance Data:

We follow a strict no-logs policy, ensuring no tracking of user activities within the VPN tunnel.
No logs of websites accessed, VPN server IPs used, or user IP addresses are kept.

10. Children’s Privacy:

11. Do Not Track Signals:

SafeSurf Pro VPN honors Do Not Track signals and does not engage in tracking or advertising when such mechanisms are in place.

12. Data Retention:

Data is retained as long as necessary to provide services and comply with legal obligations.

13. Policy Updates:

Changes to the Privacy Policy are effective immediately upon display on the website.
Users are encouraged to regularly check the Privacy Policy for updates.
Material changes will be notified through the account, website, or email.

14. Contact Information:

For more detailed information or specific inquiries, users can contact SafeSurf Pro VPN at support@safesurf.pro.

15. Data Protection Officer:

For any data protection queries, please contact the Data Protection Officer at support@safesurf.pro.

For further details or specific questions, users are encouraged to reach out directly to support@safesurf.pro or visit our website.