Terms of Use
Effective date: 21 October 2026
These Terms govern your use of safesurf.pro, its customer portal, VPN subscriptions and related applications (the “Service”). safesurf.pro is the service name used in these Terms. Please read these Terms before ordering. The Privacy Policy explains data processing; it is not a request for blanket consent.
1. Accounts and eligibility
You must be at least 18 and legally able to enter a contract to purchase a subscription. Provide accurate account and billing information, protect your credentials, and report suspected unauthorised access promptly. You are responsible for your use of the Service, subject to applicable law.
2. Plans and charges
Check the pricing page and checkout for the plan duration, device limits, currency, total charge and available features. A monthly equivalent for a longer plan is a comparison figure: the full billing-period amount is payable as shown at checkout. A paid trial is not a free trial. No payment obligation arises merely from visiting this website.
3. Renewal and cancellation
Where checkout clearly offers automatic renewal and you authorise it, your subscription renews on the disclosed billing cycle at the disclosed amount until cancelled. Trial conversion terms must be disclosed before purchase. Cancel future renewals through your customer account where available or contact support before the next renewal. Cancellation normally leaves access available until the paid period ends and does not prevent a refund where one is due. Material price changes require advance notice and an opportunity to cancel before they apply.
4. Refunds and statutory rights
Any money-back guarantee expressly advertised for your plan at purchase applies in addition to mandatory consumer rights. Request cancellation or a refund through support with your account email and order reference; never send passwords or complete card details. Where a statutory 14-day withdrawal right applies to a distance service contract, you may exercise it by a clear statement within that period. An early-start request, proportionate charge or loss of withdrawal rights is subject to applicable legal requirements and cannot be inferred from these Terms alone. Mandatory remedies for a faulty or non-conforming service remain available.
5. Licence and acceptable use
Your subscription grants a personal, non-exclusive licence to use the Service on the number of devices permitted by your plan. Respect applicable law and third-party rights. Do not use the Service for fraud, unlawful content, child exploitation, spam, malware distribution, unauthorised access, denial-of-service attacks or interference with networks or users. Do not resell access without permission. These restrictions do not remove rights under applicable law or an applicable open-source licence.
6. VPN capabilities
A VPN encrypts traffic between your device and the VPN endpoint and changes the public IP address visible to destination services. It does not guarantee complete anonymity, prevent all tracking, replace antivirus protection or guarantee access to any website or streaming service. Performance depends on network conditions, device configuration and server selection. Keep software current and follow setup instructions.
7. Availability and changes
We will provide the Service with reasonable care and skill. Maintenance and security updates may be necessary. Changes must respect applicable law and the service description agreed at purchase. Where changes materially disadvantage you, notice and cancellation or other remedies required by law remain available. These Terms do not remove mandatory update or conformity obligations.
8. Suspension and termination
We may restrict access where reasonably necessary to address non-payment, a material breach, fraud or an immediate security threat. Where appropriate and lawful, we will explain the reason and give you an opportunity to resolve the issue. Measures should be proportionate. Suspension or termination does not automatically remove refund or statutory rights.
9. Privacy and third parties
Please read the Privacy Policy for information about personal data. Payment providers, app stores and other third-party services may have separate terms. Their involvement does not remove our responsibilities under applicable law. Submit only information necessary to handle your support request.
10. Intellectual property
The Service, branding and original materials remain the property of their respective rights holders. Your subscription does not transfer ownership. Third-party and open-source software remains subject to its applicable licence.
11. Responsibility and consumer protection
Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, deliberate misconduct or death or personal injury caused by negligence where exclusions are prohibited. Nothing removes mandatory rights to reasonable care and skill, conformity, repair, price reduction, termination or reimbursement. We do not promise uninterrupted access or protection against every online threat.
12. Contact, disputes and revisions
Contact support for questions, cancellations, privacy requests or complaints. You retain access to the courts and competent authorities available under applicable law; these Terms impose no mandatory arbitration or foreign exclusive jurisdiction. Mandatory protections in your country of residence remain applicable. Revisions will carry an effective date and material changes will be notified where required. Changes will not retrospectively remove rights attached to an existing order.