Cancellation and refund requests are separate: stopping renewal does not by itself request a refund.

What to do

1. Open your account and review the active subscription, next billing date and renewal amount.
2. Use a cancellation option if your account provides one. Otherwise contact support before the next renewal and state which subscription to cancel.
3. Keep the confirmation and check that future renewal has stopped.
4. If a charge has already occurred or you need a refund, include the order reference in a separate explicit refund request.

Keep in mind

Do not assume that uninstalling an app or disconnecting the VPN cancels billing. Mandatory consumer rights remain unaffected.

Related information · contact SafeSurf support