SafeSurf.pro VPN on iOS: Solving Common Problems

Troubleshoot iOS in small steps so you can identify what changed.

What to do

1. Check ordinary internet access and confirm your subscription and connection profile.
2. Update iOS and the trusted VPN client, then restart the client.
3. Check whether the failure follows a switch between Wi-Fi and mobile data; reconnect after the change.
4. Try another available server and record the exact error before contacting support.

Keep in mind

Keep system security enabled. Do not remove managed profiles, reset all network settings or disable IPv6 without understanding the effect.

Related information · contact SafeSurf support