Connection problems can arise from the local network, account, profile or client.

What to do

1. Confirm basic internet access and complete any legitimate Wi-Fi sign-in page.
2. Check your subscription, system time and the profile supplied for your device.
3. Update the client and try a different available server or permitted network.
4. Record the error and whether the problem follows the device or network, then contact support.

Keep in mind

No VPN guarantees uninterrupted service. Avoid broad network resets or disabling security tools as a first troubleshooting step.

Related information · contact SafeSurf support