Use the settings supplied for your subscription to establish your first connection.

What to do

1. Confirm that your internet connection works and your subscription is active.
2. Install a supported client using the relevant device guide.
3. Import your account’s profile or enter the connection details exactly as supplied.
4. Select an available location, connect and check the client status. If it fails, record the error and ask support.

Keep in mind

Signing in to the website does not establish a VPN tunnel. Keep firewalls and security software enabled.

Related information · contact SafeSurf support