Reporting Issues with SafeSurf.pro

A useful issue report helps support reproduce the problem without exposing your credentials.

What to do

1. Describe what you expected and what actually happened, including the exact error text.
2. List your device, operating-system version, VPN client version and selected server location.
3. Give the approximate time and the steps that reproduce the issue. Include whether it occurs on Wi-Fi, mobile data or both.
4. Send a redacted screenshot through your support ticket. Share diagnostics only when requested and after checking for secrets.

Keep in mind

Never attach complete VPN profiles or private keys to a public message.

Related information · contact SafeSurf support